STEDI Job Opportunities

Position Overview: We are seeking a motivated and tech-savvy Client Engagement Specialist to join our team. This dynamic role combines front-line customer support with relationship management and digital marketing. The ideal candidate is a strong communicator who enjoys building connections with clients while leveraging technology and creativity to promote our services and drive engagement.

Key Responsibilities

Client Support & Relationship Management:

• Serve as the first point of contact for incoming calls and client emails; respond with professionalism, empathy, and efficiency.
• Foster strong, ongoing relationships with current clients to support retention and satisfaction.
• Track and manage all client interactions using CRM tools such as Pipedrive.

Marketing & Digital Engagement:

• Create and distribute email campaigns using tools like Mailchimp.
  Manage and grow our social media presence (Facebook, Twitter/X, TikTok, etc.) to highlight services, promote activities, and engage with school districts.
• Encourage and support partner districts in tagging and promoting substitute teacher initiatives on social platforms.

Content Creation & Branding:

• Design promotional materials and social media graphics using Canva (or similar tools).
• Regularly update and maintain content on our website to ensure accuracy and relevance.

Workflow & Communication Management:

• Develop and implement communication workflows to ensure timely and consistent outreach to clients.
  Collaborate with internal teams to align messaging and marketing strategies with organizational goals.

Qualifications:

• Proven experience in customer service, marketing, or client relations.
• Proficiency in CRM systems (e.g., Pipedrive), email marketing platforms (e.g., Mailchimp), and graphic design tools (e.g., Canva).
• Strong knowledge of social media platforms and strategies for engagement and promotion.
• Excellent written and verbal communication skills.
• Highly organized with attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a collaborative team.

Preferred:

• Experience working in education or public sector organizations.
• Familiarity with website management platforms (e.g., WordPress, Squarespace).

Salary:

• $60,000/year with health benefits.